Support Policy

Thank you for purchasing one of our premium themes. If you have need to get support first Read through the support policy on this page.

Why we provide support

Weโ€™re providing support for free as a goodness in order for you to get the most out of our premium themes.

Before asking questions

Before asking questions within the support forums, please make sure you have read the documentation, our short code documentation and have checked our FAQ Knowledge base section, possibly there are similar questions that you have in mind.
If your question has not been brought up, then please post a new topic . Additionally, always include as much detail as you can such including your site URL, screenshots or attachments. Try to be as specific as possible, it will help us serve you faster, timely and efficiently.

What we support

Our Support Team helping you to solve any themes-related issues in timely , truly and efficient manner.Our support covers getting set up, difficulties using any features of theme, and also help to fix any bug that may arise ๐Ÿ™‚
. If you require helps that are not within this scope, such as related to default WordPress functionality itself then weโ€™d likely redirect you to external articles and we cannot provide general support on WordPress

We can not help you with

Unfortunately we cannot provide support for customizations or 3rd party plugins unless explicitly stated in the theme description. We can’t also help to solve complex individual server-side issues.

Support Hours

We try our best to monitor the forums around the clock, Please note that while we always try to answer your questions as soon as possible, sometimes we are not able to do so for whatever reasons and we ask you please be patient during these times.

Thank you very much and we look forward to serving you!, and see you in the forum good luck! ๐Ÿ™‚

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